To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect or perhaps a broken water line.  Simply call the office and we'll work with you to solve the problem. 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call a neighbour and see if they are experiencing the same low pressure. You could have an industrial user on your line that is using the water at certain times of the day that may cause this low pressure. If your troubleshooting efforts haven't answered your question about low pressure, call our office and report it for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the discoloration.  

Flushing the lines will cause discolouration in water for a short period of time.  What happens when flushing is, the lines are being cleaned of mineral deposits caused by chlorination treatment of the water.  We suggest you run your water until clear before washing any whites in your laundry. 


What chemicals does our water system add to the water?

Only chemicals that are approved by the Guidelines for Canadian Drinking Water Quality for treatment of drinking water.  In the case of Otter Lake Water District we use a small injection of liquid chlorine for disinfection.  The chlorine stays in the reserviors and lines to kill any bacteria that may be present.  The addition of cl2 into potable drinking water is outlined by the Canadian Drinking Water Guidelines. 

My water tastes, looks, and smells funny. Is it safe to drink?

Public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Our disinfectant levels are tested daily to ensure safety.  Your water may taste or smell of chlorine from time to time, please know that when you experience an odour of chlorine in your water, it's because it's doing it's job and working on any bacteria.  Also the water temperature could be a degree or two higher in the summer months that reacts with the chlorine causing an odour on occasion. 

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.